Do you sell pets?

No, we do not sell pets, we only sell products that pets need.

Sizing:

If you aren’t sure what size you need, use a soft tape to measure your furry babe. We request you to refer to the sizing chart and ensure that you measure your pet before ordering. If you are unsure about the size you need, we always recommend going up a size. For further queries, please reach out to us on woof@thepoochcollective.in

Bandana Size Guide:

What size bandana should I get for my pup?

• XS [Extra Small] will be great on cats and tiny puppies/mini breeds. The XS bandana is a tailored bandana, with less fabric than our S – XL bandanas.
  Bandana Width – 50cm / 20″
  Neck Size – 25cm / 9.5″
• S [Small] fits both cats, puppies & smaller dogs too.
  Bandana Width – 55cm / 21.5″
  Neck Size – 30cm / 11.5″
• M [Medium] is a good option if you are not sure if your dog is small or not – oversize bandanas look best on smaller dogs! Medium is perfect for Frenchies, Pugs, Cavalier King Charles Spaniels, rescue Mix Breed pups, and smaller Doodles.
  Bandana Width – 65cm / 25.5″
  Neck Size – 35cm / 13.5″
• L [Large] is for bigger dogs like Labradors or larger Doodles. Bandana Width – 75cm / 29.5″
  Neck Size 40cm / 15.5″
• XL [Extra large] is for German Shepherds, Golden Retrievers & other BIG dogs!
  Bandana Width – 90cm / 35.5″
  Neck Size – 45cm / 17.5″

If you are unsure about the size you need, we always recommend going up a size, oversize bandanas look so cute!

Face Mask Size Guide:

One size fits most. Face Mask Width- 19cm/ 7.5’’, Height- 8cm/3 ¼’’, Loops- 15cm/6’’

How can I track my order?

We dispatch the shipment within 24hrs from the date of the order. Our orders take anywhere from 1-4 days to be delivered from the date of dispatch. Orders placed for Kolkata are delivered in 1 working day. The delivery times are subject to location, distance and our logistics partners. We are not liable for any delays in delivery by the courier company/postal authorities but will help you track down a package through our partner courier services.

Orders can be tracked through the tracking number which will be sent to you on your email address. Please ensure that you fill in your correct email address.

How do The Pooch Collective give back?

We donate a % of our sales to animal shelters, rescuing and  feeding stray dogs in need.
Please follow our Insta-story @thepoochcollective.in and Our Mission on the website www.thepoochcollective.in to see the work we do.

Missing Items:

If you are missing items in your order, please take a photograph of the packing and of the items you did receive.
Email us on woof@thepoochcollective.com with the details and we will help you out quickly! 

Instagram:

If you have sent us a direct message on Instagram and we have not replied, we are so sorry! The best way to get in touch with us regarding an order is with a direct email – woof@thepoochcollective.com

Healing Balm Guide:

My Dog tried to like it off, what should I do?

Luckily, Natural Dog Company organic healing balms will still work even if most of it has been licked off! The key is to apply as often as possible – especially before bedtime when bodies are in healing mode. It is also a beneficial time because your dog is relaxed and less likely to resist. The more time the product is allowed to penetrate, the better results you will get. Distractions work wonders! Try a giving your dog a treat to chew on, mealtime, a dab of peanut butter, belly rubs or play with them for a few minutes while the balm works it’s magic!

For Snout Soother,  some customers have suggested dabbing a tiny amount of the product or peanut butter on the top of your dog’s paw. This will help direct their attention away from their nose!

For our paw products Paw Soother and Paw Tector, if the above distractions are unsuccessful, you can use baby or dog socks temporarily to prevent licking.

Are your products safe if my dog tries to lick or eat it?

Natural Dog products are 100% natural, vegan, safe and edible. Even if your dog eats it all! It is a perfectly normal reaction for your dog to want to lick off any balm you apply. Luckily, our products will still work even if most of it is licked off! However, the more time our healing balms are allowed to penetrate, the better results you will get. We suggest applying as often as possible (especially before bedtime) and attempting to distract your dog to give time for the balm to work it’s magic.

It is perfectly normal for dogs to react to having any kind of balm or product applied to them. They may run away confused, try to lick it off, or sometimes even pretend to be in pain! We can assure you that our products are 100% natural, completely safe to ingest and super soothing – they are in no way causing your dog any pain, even if they are good actors!

We recommend associating the product with something pawsitive. Do not try to forcibly restrain your dog, reprimand or yell at them…as this will just make matters worse. Instead, try coaxing them with treats, belly rubs, play time, or a yummy treats. Dogs are smart, but they can be distracted! It is important to be ready to apply once your dog’s attention is directed elsewhere. Try to be quick and nonchalant when swiping some Snout Soother across their nose.

Applying Paw Soother is a bit more involved as you need to get each paw, so using a soothing voice while trying to work in some belly rubs should help to ease your dog. Many customers get great results when they wait until just before bedtime, when their dog is relaxed and ready to sleep through the night. To keep your dog from trying to lick the balm off, try using mealtime, giving them a chew, a dab of peanut butter, or even dog socks as a deterrent!

Puppies can be especially fidgety and nervous about new, strange things. It’s important to get them adjusted to being handled and having healing balms applied so that it makes it easier throughout their life. Luckily puppies have short attention spans and are easily distracted! Try using their favorite toy or treats to keep their attention off the balm and on something they love.

How soon will I notice a difference?

Most customers notice a difference within a day or two of the first application. Many customers have reported a major difference with only one application!

Some customers have even reported a change in their dog’s personality from using Snout Soother. We believe this is because chapped noses (like chapped lips) are very painful. Snout Soother provides instant relief and your dog will enjoy life even more living without that pain on such a sensitive body part.

Are your product fragrance-free?

Snout Soother is fragrance-free. We elected not to include any fragrance into this product because they are not needed in this formulation and it would be undesirable for a dog to have those ingredients go on top of his nose where his olfactory senses are off the charts!

Paw Soother, PawTection, Skin Soother and Wrinkle Balm do contain fragrance, in the form of 100% natural essential oils. Not the fake, chemical, phthalate rich, endocrine disrupting kind. We use only the top of the line 100% natural essential oils, made without the use of solvents. We do not add any scents to our products, but many customers love the way they smell!

Can I use your product on my puppy/senior dog?

Absolutely! All our products are completely natural and safe for animals of all ages – especially puppies and senior dogs! Puppies’ skin is still developing and very sensitive, which means they need the extra protection. Senior dogs need help adding moisture and nutrients to their aging skin, just like people. Natural Dog is great for pets of all shapes, sizes, and ages.

Safe for a pregnant dog?

You need not worry about any harm coming to your pup pregnant pup when using our balms. They’re completely safe and harmless for all life stages.

Can I use these products on myself?

Our products are made with the highest quality human grade ingredients. We get reports almost daily of humans finding a unique and beneficial way to use our products on themselves. The most basic being chapped lips, eczema and psoriasis…but there have been so many others including sun rash and a plethora of other skin conditions. The husband of one of our pack members said he used it on (his words) “winter legs” that caused an itchy rash every winter. He claimed his legs would itch all winter long from dry skin and that PawTection cleared up a rash he had for years! Many people use Paw Soother on their own dry skin and feet!

Skin Soother is essentially a natural version of Neosporin and we’ve had many customers use it for their own cuts, rashes, cuticles, and infections…with great results!

What if I am not completely satisfied with my healing balm product?

We are so confident you will be thrilled with Natural Dog Company products, that we offer an UNCONDITIONAL, SATISFACTION GUARANTEE or your MONEY BACK. If you are not completely happy with our amazing products for any reason, simply return the unused portion of within 60-days of purchase and you will be refunded immediately – even if you used it all!

You have nothing to lose by trying our products. Your dog will thank you!

What if my product shows up melted or too hard?

If your order arrives melted, just pop it in the fridge for a few minutes. Good as new! Melting is to be expected if you live in a warm area.

There are times when we ship to countries with freezing temperatures. If its freezing outside, it’s probably cold in your house and your balm may be hard to the touch. You can put your product in a warm place, like on top of the fridge, and it will be back to normal in a few minutes. Or take a tiny amount of the product and rub between your fingers, allowing your body heat to warm up and melt the balm.

Don’t worry, this is perfectly normal and will not affect the efficacy of our amazing healing balms!

How many applications are the .15oz stick and the 2oz products?

This will vary greatly by size of dog, frequency of use and amount used. One can expect approximately 15 uses with the trial size and at least 100 uses with the 2 oz.

Need help deciding which Balm to order:

Are there any known contradictions?

There are no known contraindications. However, you might use caution if your pet has nut allergies.

What is the differences between the tin and the stick?

The only difference between the two is personal preference! Our “sticks” twist up much like a lip balm or deodorant stick, offering a “hands-free” approach where you can easily apply the balm without necessarily having to get any product on your hands. Other customers prefer the tin where they can use their fingers to massage the balm it into the area, making sure they are getting the targeting area, good coverage and absorption. You can also get a no-mess application with our tin container by using a low-absorbent beauty pad.

Do any of your products offer SPF Protection?

Yes! Snout Soother provides a natural, estimated, SPF of 9 to give your pup some protection from the sun while out and about enjoying the outdoors.

Cracked, Crusty or Dry Nose?

If your dog is suffering from a dry, chapped, cracked, split, bleeding, flaky, and/or crusty nose – you need our vet recommended Snout Soother. This healing balm was specifically formulated just for healing sensitive dog noses! It is scent-free, soothing, highly moisturizing, protective and works FAST to healing dry noses. Your dog will thank you!

Post Surgery and wound care?

Skin Soother is ideal for treating wounds of all kinds. The natural antibacterial and anti-inflammatory properties will protect against infection, soothe the wound, help to heal quicker and reduce scarring. It’s essentially an all-natural version of Neosporin that is perfectly safe for pets! Any hoomans, too!

Post-surgery: sutures in vs sutures out – It’s completely safe to apply the balm while the sutures are still in place. In fact, it will speed up the healing process and minimize scarring!

Open wound vs scabbed wound – Skin Soother can be applied to an open wound or a scabbed wound. Applying to an open wound will help to reduce scabbing and protect against infection.

Bug Bites?

Skin soother  is perfect for helping your pup to feel better after being bitten by pesky little critters. The natural antibacterial and anti-inflammatory properties will help to protect against infection, soothe irritation, and help the skin to heal.

Irritated Skin Folds/ Wrinkles

Creases in the skin are able to trap bacteria, yeast, and other funky buildup – causing irritation, infection, and foul odors. We specially formulated wrinkle balm to keep skin folds clean, free of infection, and fresh. The natural ingredients are specifically chosen for their gentle, yet effective, antibacterial, anti-fungal, and soothing properties.

EAR/TEAR stains

Wrinkle balm will help to reduce and protect against buildup and discoloration under eyes and within skin folds. Although Wrinkle Balm is gentle and great for using around sensitive areas, for safety purposes, the balm should not be applied closer than within ½” of the eye.

Stinky face/Tail Pocket

When bacteria, fungus, moisture and other buildup gets trapped within skin folds and creases, it causes infections, irritation, and funky odors. We’ve specially formulated wrinkle balm just for treating and preventing these issues. The natural antibacteria and anti-fungal properties in Wrinkle Balm will treat & prevent infection, soothe irritation and guard against buildup – leaving the skin fresh and stink-free! It’s gentle, too, so it’s great for using around sensitive areas like the face or tail pocket!

Canine acne, soars on the mouth

Like humans, pimples and sores are caused from bacteria getting trapped under the skin. If your dog is developing sores / pimples around their mouth, you will want to first make sure you are using stainless-steel bowls to help reduce levels of bacteria. You can then treat the sores / pimples with wrinkle balm. This organic balm offers natural antibacterial properties that will help treat AND prevent infections, while also gentle enough to use anywhere around the face.

LIP FOLD Pyoderma

Lip fold pyoderma is an inflammatory skin disorder that often develops between the folds of dogs’ lips, but can also form anywhere else with wrinkles, such as the face, groin or armpit area. Wrinkle Balm is the most gentle option to effectively treat, soothe, cure and even prevent skin fold pyoderma and other forms of dog dermatitis. Whenever treating sensitive areas, such as around the face, we suggest Wrinkle Balm because of it’s specially mild formulation. However, for more troublesome cases, or if Wrinkle Balm does not seem strong enough, we then recommend Skin Soother – our stronger option.

EAR/Fungus irritation

Apply a generous amount of wrinkle balm to the affected area and your pup’s ears will improve. It’s safe to apply on the underside of the ear, but please avoid applying the balm inside the ear canal. For inner ear infections, you will want to look into an aqueous formula / product.

Cracked, Burned, Injured or DRY Paws

If your dog has dry, chapped paw pads – heal them with our super moisturizing Paw Soother. The natural butters and oils work deep into the skin to mend cracks, soothe dryness and help the paws to heal. Healthy, moisturized paw pads actually allow dogs to get a better grip! Damaged paws? Paw Soother will help to heal your pup’s damaged paw pads, and have them feeling soothed and healthy.

Keep paws protected against damage by applying PawTection before heading outdoors. The natural waxes create a protective barrier on the skin to guard against damage and lock in moisture.

Together, these two products are the ultimate Pawidure Pack to keeping your dog’s paws healthy and happy all year round!

Sores/Pimples between TOES (Interdigital Cysts)

Sores on the feet are likely interdigital cysts, which is a painful condition that is caused when the hair follicles between the toes become infected. To treat this condition we recommend our Skin Soother  as it has natural antibacterial and anti-fungal properties. Apply 2-3x/day and your pup’s paws will feel better in no time. If your dog is prone to these break outs, you will also want to protect their paws frequently by applying the balm periodically to help with preventing and minimizing future occurrences of cysts.

Itchy/Irritated Paws

If you dog is constantly chewing their paws, and you notice redness, irritation, inflammation, rashes, sores, and/or broken skin, you will want to treat their paws with our healing Skin Soother. The natural ingredients in Skin Soother are anti-fungal, antibacterial, anti-inflammatory, soothing and healing. This balm will help to treat / prevent infection, soothe the irritation, and help the skin to heal.

Specific Healing Balm:

Snout Soother:

What uses is the Snout Soother recommended for?

Snout Soother nose balm for dogs can be used for the following: Dry, Chapped Nose Crusty & Cracked Nose Hyperkeratosis Windburn Prevention Natural Sunscreen Extreme Weather Conditions Dry Skin around the face, lips and ears Canine Dry Eye Discoid Lupus Brachycephalic Breeds

How often do I apply the Snout Soother?

The more often you are able to apply Snout Soother to your dog’s nose, the better. We recommend applying at least 2-3 times per day – especially before bedtime when bodies are healing and regenerating. Once your dog’s nose is healthy, you can reduce the frequency of applications to maintain a healthy and hydrated nose.

Does Snout Soother provide any sunscreen?

Snout Soother® Questions Several ingredients in Snout Soother contain natural sunscreen, including Kukui Nut Oil, Shea Butter and Natural Vitamin E. This is ideal for dogs with light coloured snouts. Several customers with dogs diagnosed with discoid lupus have reported positive results as well. Snout Soother has an estimated SPF 9.

Can Snout Soother be used on Cats, horses or other animals?

Absolutely! Snout Soother can be used on all animals.

My dog’s nose is pink underneath, will the pigment return?

Every dog is different. Sometimes pigment returns in full, sometimes it doesn’t. Many customers have reported that Snout Soother brought back the pigment in their dogs nose. The good news is the dry, painful nose will be a thing of the past.

Paw Soother:

What uses is Paw Soother recommended for?

Paw Soother is ideal for the following:

• Dry, Chapped, Rough Paws
• Peeling & Cracked Paws
• Hyperkeratosis of the Paw
• Soothing Paw Allergies
• Shiny Show Dog Paws
• Extreme Weather Conditions
• Fading Scars
• Dry Elbows
  
  

How often should I apply the Paw Soother?

The more often you are able to apply Paw Soother to your dog’s paws, the better. We recommend applying at least 2-3 times per day – especially before bedtime when bodies are healing and regenerating. Once your dog’s paws are healthy, you can reduce the frequency of applications and still maintain soft, smooth, healthy paws.

Does Paw Soother work for Hyperkeratosis?

Yes! Paw Soother is ideal for treating paw pad hyperkeratosis, also known as footpad hyperkeratosis or “hairy paw”. Hyperkeratosis causes skin to thicken, become scaly and sometimes grow spikes. Paw Soother’s natural butters and oils deeply penetrate the skin to soften, smooth and heal the skin back to normal. The spikey skin may fall off, but this is a normal part of the healing process.

What is the difference between PawTection and Paw Soother?

PawTection is used to prevent damage, while Paw Soother is used to heal existing damage. PawTection is a natural wax blend, so it provides a nourishing barrier between the paw and harsh surfaces and conditions such as hot pavement, sand, salt, ice, and snow. Paw Soother is a butter blend meant to smooth, soften, moisturize and heal dry, damaged, peeling, and cracked paw pads. Think: PawTection before going outside, Paw Soother before bed. Both have amazing collaborating qualities – making them the pawfect team!

Will Paw Soother make my dog slip and slide on hardwood?

Paws will be slick directly following application, so it is advised you allow time for it to absorb into the skin. Healthy paws actually allow dogs to get a better grip! Dry paws do not have any traction and dogs will have a harder time walking on smooth surfaces. Moisturized, healthy paws will provide a much better grip and help protect against injury by flexing rather than cracking like dry skin. Many customers use our Paw Soother and PawTector for agility training to help give dogs much better contact, safety and speed.

Skin Soother:

What uses is Skin Soother recommended for?

Skin Soother is essential for:

• Healing wounds, cuts, abrasions, burns, scrapes, Inflamed bug bits
• Acne, rashes, dry / itchy / irritated skin
• Post surgery treatment
• Prevent & treat bacterial infections
• Yeast and fungal infections
• Speeding recovery
• Soothes discomfort
• Reducing scarring
• Great for a multitude of bacterial issues such as:
• hot spots, bacterial folliculitis, atopic dermatitis, impetigo, acral lick dermatitis or granuloma, allergic dermatitis, seborrhea, alopecia, dry flaky skin.
  
  

How should I apply Skin Soother?

If dirt or debris are evidence, cleanse area if possible before application. For tin: use two fingers to scoop a small amount and gently rub into affected area. Or, for no mess application, use a small beauty pad or low-absorbent cloth. For stick: twist up from bottom and apply directly to the skin. Apply two to three times daily. Frequent application to open wounds is important to protect against infections and to kill any existing bacteria. Be sure to generously, covering the entire area. Decrease use with improvement.

How often should I apply the Skin Soother?

We recommend applying at least 2-3x daily. Frequent application to open wounds is important to protect against infections and to kill any existing bacteria. Be sure to apply generously, covering the entire area. Decrease use with improvement.

Can skin Soother be used on other animals?

Absolutely! Skin Soother can be used on all animals – even humans!

Pawetection:

What uses is PawTection recommended for?

PawTection will provide healing benefits as well as prevent damage from the following:

• Hot and harsh surfaces such as:
• Pavement
• Sidewalks
• Gravel
• Rocks
• Sand
• Stone
• Concrete
• Decks
• Salt
• Ice
• Snow
  
  

How often should I apply the PawTectioin?

For best results, use PawTection before going outside. Reapply periodically when exposed to harsh conditions such as ice and snow and especially hot surfaces. Dogs feel pain on their paws!

Wrinkle Balm:

What uses is Wrinkle Balm recommended for?

Wrinkle Balm is essential for treating and preventing:

• Skin fold dermatitis
• Yeast and bacterial infections
• Redness, chaffing, inflammation
• Crusty buildup
• Sores, pimples, scabbing
• Itchy / flaky skin
• Hot spots, hair loss / baldness
• Unpleasant odor

If symptoms are neglected and left untreated, issues can lead to much more serious conditions such as pyoderma, a severe bacterial infection and skin disease. Pets with rolls are susceptible to many unfortunate conditions; it is our duty as loving owners to make sure we keep them healthy and comfortable.

How should I apply Wrinkle Balm?

If dirt or debris are evidence, cleanse area if possible before application. Use two fingers to scoop a small amount and gently rub into skin fold creases. Or, for no mess application, use a small beauty pad or low-absorbent cloth. Apply two to three times daily. Frequent application is important to protect against infections and to kill any existing bacteria.

Can I apply Wrinkle Balm directly on Face wrinkles?

Yes! Wrinkle Balm is specially formulated to be gentle enough to use around sensitive areas such as the face. You will definitely want to avoid getting any product inside the eyes, but about a half inch distance should be a safe enough to avoid accidental eye contact.

How often should I apply Wrinkle Balm?

Frequent application is important to protect against infections and to kill any existing bacteria. If an infection is already present, we recommend applying at least 2-3x a day – especially before bedtime when the body goes into regeneration mode to receive the most healing benefits. Once the infection is cleared, you can reduce application to a few times a week to prevent further issues. For more stubborn and severe infections, we recommend our organic Skin Soother. Skin Soother is a stronger formula that will be able to clear any cases that Wrinkle Balm may be too gentle for.

Is Wrinkle Balm unscented?

We do not add any fragrance enhancers into Wrinkle Balm. However, because it is made of organic essential oils and waxes, Wrinkle Balm does emit a very slight, clean scent.